Guidelines for Weekly Service

• Where should I place my cart(s)?

  Carts should be placed at the end of your driveway, within 2' of the street and on level ground. Be sure carts are at least 4' away from any obstacle. Cart handles should face your house so that the lids open properly when dumped. Carts cannot be collected if they are improperly placed. In the winter you may need to shovel out areas for your carts just like you do for mail delivery. Please do not place carts in the street.

• What should I do if I have more trash and/or recycling than what fits in the cart with the lid shut?

  Trash:
  If you have extra bags of trash outside of your cart, we will pick them up for a prepaid, nominal fee (32-gallons or less and no more than 50lbs). Please call Pellitteri at (608) 257-4285 for more information on extra bag pickup charges and/or a larger or additional cart. The lid on your cart must shut. To prevent litter, please do not overload carts.

  Recycling: 
  If you have extra bags of recycling outside of your cart, we will pick them up for a prepaid, nominal fee as long as it is placed in a clear, plastic bag (32-gallons or less and no more than 50lbs) and set next to your recycling cart on your recycling week. Extra cardboard should be flattened and placed in clear plastics bags as well. Do not tie or bundle cardboard. Please call Pellitteri at (608) 257-4285 for more information on extra bag pickup charges or for an additional cart. The lid on your cart must shut. To prevent litter, please do not overload carts.

• Place carts curbside by 6:00 AM 

• What if my cart gets damaged or stolen?

  Carts are the property of Pellitteri Waste Systems. Pellitteri will take care of any normal wear and tear or damage done by their trucks. There is a fee if the cart is damaged or stolen while in resident's custody.

• My cart was not completely emptied, why?

  The automated cart dumping process lifts the cart upside down and stops with a slight jolt. If the material is wedged tightly or there are larger loose items, the material may not come out. Please put heavier items in the bottom of the cart and do not compact the materials. Pizza boxes and other large items should be placed vertically in the container to prevent them from catching under the hydraulic arms.

• Why was my cart tipped over after service?

  Many factors can contribute to whether carts remain upright after being emptied. The automated system uses hydraulic arms to pick up the cart and dump it into the truck which are controlled by a joystick from inside the truck. The carts tend to be top-heavy once empty. Factors such as level surface, cart size, moisture on the ground and wind can all impact whether your cart remains standing after setting them down. Drivers are not able to get out of their trucks due to safety concerns to right the carts. Pellitteri appreciates your understanding and cooperation with the automated system.

• Long driveways can pose a challenge with automated service. Please click here for some suggestions to help get your carts to the roadside.  Please note: If you get a vehicle attachment, make sure it is one that utilizes the handlebars and not a front lower bar as carts may not have that bar. 

• No needles or sharp medical items - these are illegal to dispose of in the trash. Learn how to properly dispose of used medical or agricultural sharps here: https://dnr.wisconsin.gov/topic/HealthWaste/HouseholdSharps.html.